How We Manage Your Information Over Time
This policy explains how long we keep different types of information and what happens to your data over time. We follow the principle of data minimisation, keeping data only for as long as necessary for its intended purpose.
1.1 Data Minimisation:
• We only collect necessary information
• Regular reviews of stored data
• Automatic deletion of unnecessary data
1.2 Storage Periods:
• Based on legal requirements
• Educational needs consideration
• User preferences respected
• Regular review of retention periods
2.1 Active Accounts:
• Basic profile data: Kept while account is active
• School affiliation: Updated annually
• Login history: 12 months
• Account preferences: Duration of account
2.2 Inactive Accounts:
• Warning after 12 months of inactivity
• Automatic suspension after 18 months
• Deletion after 24 months of inactivity
• Option to download data before deletion
3.1 Study Progress:
• Current academic year: Full access
• Previous year: Archived access
• Older data: Anonymized for analytics
3.2 Assessment Data:
• Quiz results: Current academic year
• Practice answers: 6 months
• Performance metrics: 12 months
• Progress reports: Current academic year
4.1 Messages and Chats:
• AI interactions: 3 months
• Support tickets: 12 months
• System notifications: 3 months
4.2 Feedback Data:
• Service feedback: 12 months
• Bug reports: 6 months
• Feature requests: 12 months
• User surveys: 24 months (anonymized)
5.1 System Logs:
• Access logs: 30 days
• Error logs: 90 days
• Security logs: 12 months
• Performance data: 30 days
5.2 Analytics Data:
• Usage statistics: Anonymized after 12 months
• Performance metrics: 6 months
• Feature usage: 12 months
• Trend analysis: Permanent (anonymized)
6.1 Under-18 Users:
• Enhanced protection measures
• Shorter retention periods
• Automatic data review triggers
• Parental access options
6.2 Educational Records:
• Aligned with academic years
• School-specific requirements
• Exam board guidelines
• Regulatory compliance
7.1 Deletion Process:
• Secure erasure methods
• Backup removal
• Third-party data removal
• Deletion confirmation
7.2 User Rights:
• Right to erasure requests
• Data export options
• Retention period adjustments
• Deletion verification
To request data deletion or modification of retention periods, please contact our Data Protection Officer. For more information about how we protect your data, see our Privacy Policy and Children's Code Compliance pages.