Refund Policy

1. Refund Eligibility

We offer refunds in the following circumstances:

• Within 14 days of subscription purchase (cooling-off period)
• Technical issues preventing access to our services for extended periods
• Service discontinuation by Study Mind Chat
• Billing errors or unauthorized charges

2. Refund Process

To request a refund:

1. Submit a refund request through our support system
2. Include your account details and reason for the refund
3. Our team will review your request within 3 business days
4. If approved, refunds will be processed to the original payment method

3. Non-Refundable Cases

Refunds are not available in these situations:

• After the 14-day cooling-off period has expired
• If the service has been used extensively during the refund period
• Violation of our terms of service
• Subscription cancellations after the cooling-off period (remaining period)

4. Processing Time

Once a refund is approved:

• Processing typically takes 5-10 business days
• The time may vary depending on your payment provider
• You will receive an email confirmation when the refund is processed

5. Partial Refunds

In some cases, we may offer partial refunds:

• For unused portions of annual subscriptions
• When service issues affected only part of the subscription period
• At our discretion based on individual circumstances

6. Contact Us

If you have questions about our refund policy or need to request a refund, please contact our support team. We aim to handle all refund requests fairly and promptly.